Complaint Handling

If you as a customer are still dissatisfied, we ask you to submit a written complaint to the Company’s Complaints Manager at the address below. Complaints are answered and investigated as soon as possible. If we cannot respond to your case within 14 days from when it was received, we will notify you and explain the reason for this. At the same time, you will also be given information about the continued handling of your case and when you can expect a response.

Please send your complaint to the email address provided. Describe as clearly as possible what you believe has happened and what your advisor has done wrong. This facilitates quick handling.

You can get additional guidance from the Swedish Consumers’ Insurance Bureau, the Swedish Consumers’ Banking and Finance Bureau, or the municipal consumer guidance. If you are not satisfied with our decision, you can have your case reviewed by the National Board for Consumer Disputes or a general court. If you want to complain about a decision, it’s important that you do so as soon as possible.

Swedish Consumers’ Insurance Bureau www.konsumenternas.se
Swedish Consumers’ Banking and Finance Bureau www.konsumenterna.se
Swedish Consumer Agency www.konsumentverket.se
Consumer guidance in your municipality, www.konsumentvagledare.se
National Board for Consumer Disputes (ARN), www.arn.se